Effective Date: 01-01-2025

At Despina Jewels, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and transparent return and refund process. Please read our policy carefully.

1. Eligibility for Returns

  • Items must be returned within [X days – e.g., 7 or 14 days] from the date of delivery.

  • Products must be unused, unworn, and in their original condition with packaging, tags, and certificates (if applicable).

  • Items showing signs of wear, damage, or alteration will not be accepted.

  • Non-returnable items include:

    • Personalized or custom-made jewelry

    • Earrings (for hygiene reasons)

    • Final sale or clearance items

2. Return Process

  1. Contact us at support@despinajewels.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item securely in its original packaging to the address provided.

  4. Once received, we will inspect the item and notify you about your refund status.

3. Refunds

  • Approved refunds will be issued to your original payment method within [X business days, e.g., 7–10 days].

  • Shipping costs are non-refundable.

  • If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.

4. Exchanges

  • We currently offer exchanges only for defective or damaged items.

  • If you would like a different product, please return the original item (if eligible) and place a new order.

5. Damaged or Defective Items

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery at support@despinajewels.com with photos of the product.

  • We will arrange a replacement or issue a full refund, including shipping costs.

6. Late or Missing Refunds

  • If you haven’t received your refund after the processing time, please:

    1. Check your bank account again.

    2. Contact your credit card company or payment provider (it may take time to post).

    3. If you’ve done all this and still have not received your refund, contact us at support@despinajewels.com.

7. Contact Us

For questions about this Refund & Return Policy, please reach us at:

📧 Email: support@despinajewels.com
🌐 Website: https://despinajewels.com/